What a visit includes
Each service visit includes up to two hours of dedicated on-site labor, which is enough for most jobs on a maintenance list. If yours needs longer, we simply carry on at $75 per hour, billed in 30-minute increments, with no second call-out charge.
Work outside your plan
Some work sits outside what a membership visit covers. We will still do it. It is simply quoted and billed separately at our regular rates, and it does not use up the visits included in your plan.
Unused visits
Your membership fee buys your membership: priority, member rates and no call-out fees, with service visits included as a benefit of being current. Visits you do not use roll forward to the following month, up to two at a time. Banked visits stay available for as long as your membership is current.
Materials
Materials, parts and fixtures are not included in membership. Payment for materials is required before they are purchased or ordered. If the scope changes and more is needed, we will get your approval first.
Travel
Travel within 15 miles of your nearest crew is included in every service call and every plan visit. Beyond that we add $1 a mile each way, and past 60 miles we quote the travel with the job so you see it before anything is scheduled. We are Albuquerque based and expanding into Farmington, Los Lunas, Belen and Raton as local crews come on board, which is what keeps most jobs inside the included radius.
Member discounts on specialty work
Members receive 15% off our own labor, and 10% off coordinated HVAC and roofing projects. Once moving and hauling launch, commercial maintenance members receive 10% off those too. Materials, equipment rentals, replacement parts, refrigerant, permits, inspection fees, dump and disposal fees, fuel surcharges, specialty equipment and any licensed partner's own charges are billed separately. Discounts cannot be combined with other promotions unless agreed in writing.
Billing
Membership fees are charged automatically on the first of each month to the payment
method on file. Invoices, deposits and material payments can all be paid online.
Tax
All prices exclude New Mexico gross receipts tax, which is added at invoice at the rate for your property's location.